Last updated: December 19, 2025. All Stitches Repair by Markel ("us", "we", or "our") operates https://www.allstitchesrepair.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our Site.

```

Information Collection and Use

When using our Site, you may voluntarily provide personally identifiable information through forms (such as contact, booking, or invoice-related forms). Personally identifiable information may include your name, phone number, email address, and mailing address. We use this information solely to communicate with you, provide requested services, send invoices or confirmations, and respond to inquiries.

Types of Data Collected

We collect the following categories of data:

• Personal Identification Data: Name, email address, phone number, mailing address, and any other information you voluntarily submit via forms.
• Form & Interaction Metadata: When you submit a form, we may collect technical and interaction-related data automatically generated by your browser, including:
  • Page URL where the form was submitted
  • Referring page or URL
  • Screen resolution
  • Browser language
  • Time zone offset
  • Device or platform type (e.g., operating system)
  • Browser user-agent string
  • Approximate time spent interacting with the form
  • Basic interaction signals (such as mouse movement counts)
  • Form load timestamp
  This data is used strictly for security, fraud/spam prevention, diagnostics, and to improve website usability. It is not used for advertising or behavioral profiling.
• Technical Data: IP address, browser type, device type, and operating system, which may be logged automatically by our hosting and security providers.
• Usage Data: Information about how visitors navigate and use the Site, such as pages visited and general interaction patterns.

Purpose of Data Collection

• To respond to inquiries and service requests
• To provide repair services, estimates, invoices, and payment-related communications
• To protect the Site against spam, abuse, and fraudulent activity
• To improve website performance, usability, and security
• To comply with legal and regulatory obligations

Cookies and Similar Technologies

We may use essential cookies or similar technologies required for the Site to function properly and securely. We do not use cookies for targeted advertising or cross-site behavioral tracking. You can control or disable cookies through your browser settings; however, some features of the Site may not function correctly if cookies are disabled.

Third-Party Services and Resources

Our Site may load third-party resources necessary for proper display and functionality. This includes icon libraries and content delivery networks (CDNs), such as Font Awesome served via Cloudflare’s cdnjs service. When these resources are loaded, the third-party provider may receive limited technical information (such as your IP address and browser headers) as required to deliver the content. We configure these resources with privacy-focused settings, including restrictive referrer policies where applicable.

We do not allow third-party services to use this data for advertising or marketing purposes on our behalf.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including service delivery, record-keeping, and legal compliance. Interaction and technical metadata may be retained for a limited period for security and diagnostic purposes.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share limited data only in the following circumstances:

• Service Providers: With trusted providers that support website hosting, email delivery, invoicing, or security. These providers are contractually required to protect your data.
• Legal Requirements: When required to comply with applicable laws, regulations, legal processes, or governmental requests.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• The right to access your personal data
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data
• The right to restrict or object to certain processing
• The right to data portability where applicable

To exercise any of these rights, contact us at support@allstitchesrepair.com. We will respond in accordance with applicable law.

California Privacy Rights: California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). We do not sell or share personal information as defined by these laws.

Children’s Privacy

This Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including HTTPS encryption and access controls. Despite these measures, no method of transmission over the internet is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Site after changes indicates acceptance of the updated policy.

Contact Us

• Email: support@allstitchesrepair.com