Last updated: February 08, 2026. All Stitches Repair by Markel ("us", "we", or "our") operates https://www.allstitchesrepair.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our Site.

Information Collection and Use

We collect personal information only when a customer voluntarily requests a service or submits an inquiry through our Site. This information is used solely to perform the requested service, communicate with the customer, provide estimates or invoices, confirm appointments, and respond to inquiries.

We do not sell, share, rent, trade, advertise with, or otherwise disclose customer information for any commercial or marketing purpose.

Types of Data Collected

We collect the following categories of data:

• Personal Identification Data: Name, email address, phone number, and service address provided by the customer for the sole purpose of scheduling, performing, and documenting on-site repair services.
• Form & Interaction Metadata (Security Use Only): When a form is submitted, limited technical and interaction data may be automatically generated, including:
  • Page URL where the form was submitted
  • Referring page or URL
  • Screen resolution
  • Browser language
  • Time zone offset
  • Device or platform type (e.g., operating system)
  • Browser user-agent string
  • Form load timestamp
  • Basic interaction signals automatically generated during form submission
  This information is used strictly for security, fraud prevention, spam detection, and abuse prevention . It is not used for advertising, behavioral profiling, analytics marketing, or cross-site tracking.
• Technical Data: IP address, browser type, device type, and operating system, which may be logged automatically by our hosting or security providers for operational and security purposes.
• Usage Data: Limited information about how visitors interact with the Site at a high level, used only to improve reliability, security, and usability.

Purpose of Data Collection

• To perform and document requested repair services
• To coordinate on-site service visits
• To provide estimates, invoices, confirmations, and service records
• To protect the Site against spam, abuse, and fraudulent activity
• To maintain business records and comply with legal obligations

Cookies and Similar Technologies

We use only essential cookies or similar technologies necessary for the secure operation of the Site. We do not use cookies for targeted advertising, profiling, or cross-site tracking.

Service Providers

We use trusted third-party service providers for hosting, email delivery, invoicing, and security. These providers process limited technical information only as required to perform their services on our behalf and are not permitted to use customer data for marketing or advertising.

Data Retention

Personal information is retained only as long as necessary to perform services, maintain service and repair records, comply with legal requirements, and protect against abuse or fraud. Technical and security-related data is retained for limited periods as needed for diagnostic and security purposes.

Sharing of Information

We do not sell, rent, trade, or share personal information. Information may be disclosed only when:

• Required by law: To comply with legal obligations or lawful government requests.
• Protection of rights: To protect the safety, rights, or property of All Stitches Repair, our customers, or others.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. Requests may be submitted to [email protected] and will be handled in accordance with applicable law.

California Privacy Rights: California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). We do not sell or share personal information as defined by these laws.

Children’s Privacy

This Site is intended for adults. We do not knowingly collect personal information from children under the age of 13. If such information is identified, it will be promptly deleted.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. While no system is completely secure, we take appropriate steps to minimize risk.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The "Last updated" date will reflect the most recent changes. Continued use of the Site constitutes acceptance of the updated policy.

Contact Us

• Email: [email protected]